Menu
Cart 0

FAQs

FAQs Clean Air Plus

Privacy Policy

Our Commitment to Privacy

Your privacy is important to Clean Air Plus. This Privacy Policy describes our practices regarding the collection and use of information throughout our website, www.cleanairplus.com. To make this notice easy to find, we provide a link to our "Privacy Policy" at the bottom of every page on our website.

The Information We Collect

We collect personal information when you make a purchase. The types of personal information collected include: name, billing and shipping address, email address, phone number, and credit card information. If you purchase a product as a gift, we will collect from you personal information regarding the gift recipient, including their name, shipping address and phone number.

We use the information you provide about yourself when placing an order only to complete that order. Your personal information (name, billing/shipping address, email address, telephone number) is used to deliver products and to contact you if necessary. Financial information (credit card numbers, credit card expiration dates, billing address) is used for payment of products ordered.

Your personal and financial information as well as your email address will never be made public or sold to a third party, mailing list, or marketing firm.

Our Commitment to Data Security

At Clean Air Plus, the security of your personal and financial information is of highest priority. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the most secure electronic and managerial procedures to protect your information.

Whenever we collect sensitive information, including credit card data, all communications between your browser and this site's web servers are encrypted and transmitted to us in a secure way. You can verify this by looking for "https" at the beginning of the address (URL) of the web page. The "s" at the end of https stands for "secured" and means the web page uses encryption. HTTPS is often used to protect highly confidential online transactions like online banking and online shopping order forms. Clean Air Plus utilizes a DigiCert 256-bit SSL certificate, thereby offering the highest level of encryption commercially available.

Your personally identifiable information, including your email address and phone number, is protected on a dedicated server that is heavily guarded both physically and electronically. Our server is secured behind an electronic firewall and is not directly connected to the internet, so your personal (non-financial) information is available only to select individuals that have security clearance within our organization.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Aggregated Visitor Statistics

When you visit our website, we collect non-personal information data in a form that does not permit direct association with any specific individual. This information is collected through a variety of methods including:

Google Analytics: Our site utilizes Google Analytics to obtain aggregate metrics on website usage. This allows us to view information on user website activities including, but not limited to visitor volumes, page views, pages viewed per visit, time spent on site, bounce rates, type of web browsers used, percentage of new visits, where people came from, most viewed web content, and most commonly used searched terms to find our website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.

Google AdWords: Using Google AdWords code we are able to see which pages helped lead to sales conversions. This allows us to make better use of our paid search budget.

Please refer to the following on Google's website for more information:

Do We Use 'Cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Keep track of and serve advertisement with a 3rd party.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

How to Contact Us

We hope that you have an enjoyable shopping experience. Please for any additional information regarding your privacy and security at Clean Air Plus.

Payment Information

Payment Methods Accepted

We accept Visa, MasterCard, American Express and Discover credit and debit cards. Your card number and personal information is encrypted and completely protected on our secure server. The card number is deleted as soon as the purchase has been processed. For your convenience, we also accept PayPal payment via PayPal Express Checkout.

Checks or Money Orders

If you would like to pay by check or money order, please contact us. Once payment has cleared (typically 3 business days), your order will be processed and shipped.

Order Confirmation

After placing your order, we will email the invoice to you instead of including it in the package. Please review your invoice, and if any information needs to be corrected, contact us immediately.

Sales Tax

We do not collect sales or use taxes for orders shipped within the US.  For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Orders shipped to addresses in Canada are subject to sales tax. 

Shipping Information

We ship via UPS or FedEx ground. Most items ship next business day after your order is placed. Complete and accurate information is necessary to avoid delays.

Free Shipping within the Continental U.S.

We always provide free shipping on all orders within the Continental U.S.....a small way to say "Thank You" for your patronage. However, free shipping is only for items you buy and keep. If you return an item that is not defective, you will be responsible for the entire cost of the return, including shipping and insurance charges, and the initial outbound shipping charges will be deducted from your refund.

Shipping to Alaska and Hawaii

Orders shipped to Alaska and Hawaii are subject to shipping charges due to the expensive freight costs. However, we will do our best to provide the lowest rate for you. Please contact us to obtain shipping rates and transit time estimates for these destinations.

Shipping to P.O. Box, FPO or APO addresses

Products cannot be shipped to P.O. Box, FPO or APO addresses.

Stock Availability

Most items are in stock and ready to ship. However, on rare occasions inventory status can temporarily change. If an item is not in stock after an order is placed, we will contact you immediately.

Tracking Information

When your order is shipped, you will receive an email with a tracking number.

Delivery

For IQAir, Austin Air, Oransi and  please allow 2-5 business days for delivery. For Amaircare and Airpura products, please allow 1-2 weeks for delivery. If you have any questions about the delivery of your order, please contact us.

Undelivered Packages

If you do not receive your package in a timely manner, contact us and we will notify the shipping company to do a tracking search.

Incorrect Address

It is critically important to provide the correct shipping address. Clean Air Plus is not responsible for any lost packages which are incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides to us. If you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is lost, Clean Air Plus will not be financially responsible.

Cancellations

If you placed an order and need to cancel, contact us immediately. Once orders have been shipped, you are liable for all outbound and return shipping charges.

Orders Refused On Delivery

If you refuse your order upon delivery, you are liable for all outbound and return shipping charges, plus a 25% restocking fee.

Incorrect, Damaged or Defective Merchandise Policy

Incorrect Merchandise

If you receive the wrong item due to our mistake, you must contact us within 5 days of delivery. Please provide us with the serial number, and we will provide you with the return authorization number. Clearly indicate this number on the side of the box. UPS will then pick up the unit (usually next business day) and a replacement will be shipped out immediately at no additional cost.

If you receive the wrong item due to your mistake, then you are responsible for shipping the merchandise back. Please contact us and provide us with the serial number. We will provide you with the return authorization number, as well as the return shipping address. Clearly indicate the return authorization number on the side of the box. Upon receiving, we will ship out a replacement.

Damaged Package

If package shows any sign of damage, please do not open or accept. You must contact us within 5 days of delivery. We will dispatch UPS to pick up the unit (usually next business day) and a replacement will be shipped out immediately at no additional cost.

Damaged Merchandise

If the package looks good, but upon opening it you determine damaged merchandise, you must contact us within 5 days of delivery. Please provide us with the serial number, and we will then provide you with the return authorization number. Clearly indicate this number on the side of the box. UPS will then pick up the damaged unit (usually next business day) and a replacement will be shipped out immediately at no additional cost. However, if you do not want a replacement, then you are responsible for shipping the merchandise back to the provided return address. Once the items are received, credit will be issued to the original credit card (less the outbound shipping costs) used for the purchase. Outbound shipping and return shipping costs will not be refunded. In addition, a $25 restocking fee will be applied. Please allow 1-2 weeks for refunds to be processed.

Defective Fan/Filter

If the motor, fan or filter does not function correctly, you must contact us within 5 days of delivery. Please provide us with the serial number, and we will provide you with the return authorization number. Clearly indicate this number on the side of the box. UPS will then pick up the damaged unit (usually next business day) and a replacement will be shipped out immediately at no additional cost. However, if you do not want a replacement, then you are responsible for shipping the merchandise back to the provided return address. Once the items are received, credit will be issued to the original credit card (less the outbound shipping costs) used for the purchase. Outbound shipping and return shipping costs will not be refunded. In addition, a $25 restocking fee will be applied. Please allow 1-2 weeks for refunds to be processed.

30 Day Notification Requirement

If you fail to notify us within 30 days of delivery of any damaged or defective merchandise, Clean Air Plus is not responsible for the product and will not be able to service you with a replacement or refund.

Return Policy

We greatly appreciate your business and want you to be happy with your purchase. If you are not satisfied with your purchase, you may return items within 30 days from the date of purchase for a refund with the exception of items listed below:

  • Amaircare 6000V and Amaircare 7500 are not eligible for return.
  • Replacement filters are non returnable if the package has been opened.
  • All special orders and items made to order are non-refundable.
  • Products used outside of North America are non-refundable.

All returned products must be returned in new condition as shipped from the manufacturer. All manuals, registration cards and accessories must be included.

It is the responsibility of the customer to ship the product back to the manufacturer. In order to initiate the process of a return, contact us and provide us with the serial number. We will provide you with a return authorization number, as well as the return shipping address. The return authorization number is required to be written on the side of the box that you are returning. Returned merchandise will not be accepted without this return authorization number on the label. Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement.

Once the items are received, credit will be issued to the original credit card (less the outbound shipping costs) used for the purchase. Outbound shipping and return shipping costs will not be refunded. In addition, a $25 restocking fee will be applied. Please allow 1-2 weeks for refunds to be processed.

Clean Air Plus reserves the right to determine, in its sole discretion, the condition and completeness of returned merchandise.

Items returned without a return authorization number, or shipped to the improper return address, or returned outside of 30 days, or not returned with original packing and in original condition, will not be processed for a refund.

Return policy for IQAir 

Write the Return Authorization (RA) number clearly on the outside of the box, otherwise the item will be refused. RA’s are valid for 15 days. After 15 days the RA is automatically voided and refused. All opened products are assessed a 15% restocking fee. Products must be returned packaged exactly as they were received. Filters must be double boxed. Remove casters/rails/cartridges from systems. Products must be shipped back in its original packaging and insured. If original packaging is needed, IQAir will send a shipping box at a nominal fee. If items are not sent back as originally received, you are accepting all liability for damage claims and may be charged by IQAir for repairs. With the exception of warranty repairs, all accessories (remote control, power cord, etc., especially the Certificate of Performance) must be returned, otherwise a $50 fee will apply. IQAir does not refund shipping, handling, or insurance for returned products.

Warranty Information

Products come with a manufacturer's warranty. No other warranties are expressed or implied. For warranty service, you must contact the product manufacturer. This information is available either with the material shipped with the product, or from the manufacturer directly.

Manufacturer Contact Info

Austin Air - 800-724-8403
IQAir - 877-715-4247
Amaircare - 800-268-7732
Airpura - 866-505-7872
Oransi - 888-281-3948

Air Purifiers Used Outside of North America

Air purifiers sold by Clean Air Plus are approved for 100-120v power supply only and are not safety tested nor approved for use outside North America. For this reason, IQAir, Austin Air and Amaircare air purifier systems purchased from Clean Air Plus are not covered by any warranty if shipped or used outside of North America. Neither Clean Air Plus nor the manufacturers that we represent extend any warranty or product liability for damage or injury caused by the use of North American systems used outside North America.

Legal and Terms of Service

Please read the following terms of service and disclaimer carefully before using this website. By using this site, you agree to these terms of service. If you do not agree to these terms, you may not use this site.

Clean Air Plus reserves the right, at any time, to modify, alter, or update these Terms of Service, and you agree to be bound by such modifications, alterations, or updates.

Intellectual Property Notice

Unless otherwise stated, the contents of this website (including all text, images, photographs, designs, graphics, publications and all other material) are the sole and exclusive property of Clean Air Plus, copyright © 2015 Clean Air Plus. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Clean Air Plus or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Clean Air Plus is strictly prohibited by law and may result in civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Copyright Notice

This Website is Protected by the Copyright Laws of the United States of America.
Pursuant to Title 17, United States Code, the owner of this website has filed a valid Certificate of Registration with the United States Copyright Office.

A copyrighted work may not be copied, reproduced, distributed or publicly displayed without the consent of the author or copyright owner. Any unauthorized use of this website or any of its contents, in whole or in part, shall be considered copyright infringement. It is illegal for anyone to violate any of the rights provided by the copyright laws to the owner of this copyright.

Should you infringe this copyright, you may be liable to the owner for relief such as injunction, impounding and disposition of infringing articles, attorney's fees, actual damages and any profits resulting from the infringement, or statutory damages up to $150,000 if the infringement was committed willfully.

For information regarding the authorized use of any of the contents of this website, contact the website owner directly.

Trademark Notice

All trademarks, service marks, and trade names (collectively the "Marks") are proprietary to Clean Air Plus or other respective owners that have granted Clean Air Plus the right and license to use such Marks.

Disclaimer

The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Clean Air Plus disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Clean Air Plus does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice. Due to the large amount of content and information provided, errors can and will occur. By visiting this website you agree that Clean Air Plus shall be held harmless from all liability and responsibility for any and all errors or omissions in the information provided on this website. Clean Air Plus shall not be required or obligated to honor any price if said price is incorrect or inaccurate.

Order Acceptance

The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Clean Air Plus reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Limitation of Liability

In no event shall Clean Air Plus be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Clean Air Plus has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Disclaimer of Endorsement

Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by Clean Air Plus. The views and opinions of authors expressed herein do not necessarily state or reflect those of Clean Air Plus, and shall not be used for advertising or product endorsement purposes.

Links to External Sites

This website contains links to other sites. Please be aware that Clean Air Plus is not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personal information.

Links to Our Website

We ask that you receive written permission from us before linking to our website. In order to link to our site, we require that your site strictly adheres to Google's publicly posted webmaster best practices, as it relates to content guidelines, technical guidelines, and quality guidelines. At Clean Air Plus, we are explicitly against using spammy or unethical techniques or tricks to improve search engine rankings, as this usually ends up hurting the business reputation of both parties. Do not link to our website from websites that are illegal or may be considered offensive or obscene, otherwise we will report your website to the search engines for further investigation.