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Incorrect/Damaged Merchandise

Incorrect, Damaged Or Defective Merchandise Policy

Incorrect Merchandise

If you receive the wrong item due to our mistake, you must contact us within 5 days of delivery. Please provide us with the serial number, and we will provide you with the return authorization number. Clearly indicate this number on the side of the box. UPS will then pick up the unit (usually next business day) and a replacement will be shipped out immediately at no additional cost.

If you receive the wrong item due to your mistake, then you are responsible for shipping the merchandise back. Please contact us and provide us with the serial number. We will provide you with the return authorization number, as well as the return shipping address. Clearly indicate the return authorization number on the side of the box. Upon receiving, we will ship out a replacement.

Damaged Package

If package shows any sign of damage, please do not open or accept. You must contact us within 5 days of delivery. We will dispatch UPS to pick up the unit (usually next business day) and a replacement will be shipped out immediately at no additional cost.

Damaged Merchandise

If the package looks good, but upon opening it you determine damaged merchandise, you must contact us within 5 days of delivery. Please provide us with the serial number, and we will then provide you with the return authorization number. Clearly indicate this number on the side of the box. UPS will then pick up the damaged unit (usually next business day) and a replacement will be shipped out immediately at no additional cost.However, if you do not want a replacement, then you are responsible for shipping the merchandise back to the provided return address. Once the items are received, credit will be issued to the original credit card (less the outbound shipping costs) used for the purchase. Outbound shipping and return shipping costs will not be refunded. In addition, a $25 restocking fee will be applied. Please allow 1-2 weeks for refunds to be processed.

Defective Fan/Filter

If the motor, fan or filter does not function correctly, you must contact us within 5 days of delivery. Please provide us with the serial number, and we will provide you with the return authorization number. Clearly indicate this number on the side of the box. UPS will then pick up the damaged unit (usually next business day) and a replacement will be shipped out immediately at no additional cost. However, if you do not want a replacement, then you are responsible for shipping the merchandise back to the provided return address. Once the items are received, credit will be issued to the original credit card (less the outbound shipping costs) used for the purchase. Outbound shipping and return shipping costs will not be refunded. In addition, a $25 restocking fee will be applied. Please allow 1-2 weeks for refunds to be processed.

30 Day Notification Requirement

If you fail to notify us within 30 days of delivery of any damaged or defective merchandise, Clean Air Plus is not responsible for the product and will not be able to service you with a replacement or refund.